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Free PDF Quiz Peoplecert - Professional ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam Reliable Exam Papers

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 5

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone

NEW QUESTION # 46
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.

A. 1 and 3
B. 1 and 4
C. 2 and 3
D. 2 and 4

Answer: C

NEW QUESTION # 47
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes
B. Service performance metrics should be mapped to customer outcomes
C. Customer satisfaction feedback should be mapped to service provider outcomes
D. Return on investment (ROI) should be mapped to customer outcomes

Answer: B

NEW QUESTION # 48
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Service request management
B. Problem management
C. Incident management
D. Change enablement

Answer: A

NEW QUESTION # 49
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Design thinking
B. Safety culture
C. Toyota Kata
D. Integration of duties

Answer: B

NEW QUESTION # 50
......

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